Site Map

Acceptable Use Policy | Good Neighbor Policy | Billing Options | Canceling Service | Privacy Statement

Acceptable Use Policy

Plateau Ltd. dba Active-Server.com supports strong Family and Business Values and as such have established the following AUP to help support these values and to provide for a professional environment for users of our services.

Active-Server hosted sites shall not be used to store or disseminate content of a obscene, pornographic, sexually explicit or adult nature or provide links directly or indirectly to this type material. We will not knowingly complete the registration of any domain names which are profane or pornographic in nature or appear to be in violation of our AUP.

The Active-Server System shall not be used for gambling or any other practice deemed illegal by the laws of any of the States of The United States of America or the US Federal Government. This includes content that is stolen, pirated or unlicensed copyrighted material.

The Active-Server System shall not be used to store or disseminate material of a threatening or slanderous nature.

The Active-Server System shall not be used to send spam or receive replies to spam or be used as a destination or portal web site for spam. This includes mailing lists which are not opt-in, sometimes called target mailing lists and sending UCE to news groups.

Plateau Ltd., which provides your Active-Server, reserves the right to deactivate any virtual server account, if the account is in violation of Active-Server operation procedures.

We reserve the right to refuse service, to anyone, for any reason, in order to ensure a professional environment for users of our servers.

NT Servers Only: At this time we do not accept uploading of custom DLL's, Executables or Perl Scripts to our NT servers. We have found that by doing so we can keep our servers up close to 100% of the time. We will evaluate commercially developed packages on a case by case basis. Our servers are production servers, users should not be debugging new code and scripts on a production server.

You agree to be bound by the terms and conditions of the Active-Server Service Contract.

You agree to be bound by the terms and conditions of the Good Neighbor Policy.

Violation of any of our policies is grounds for immediate suspension of services without a refund.

Good Neighbor Policy (Shared Hosting Policy)

If you are on a service plan which has no additional fees for bandwidth, unlimited downloads or unlimited disk space you must realize that you are on a server which is shared by multiple users. We are able to offer this by maintaining both large bandwidth and large disk space to user ratios.  While it is extremely rare that we run into a problem, we have established this  Good Neighbor Policy to make sure that everyone on the server has reasonable access to the server resources.

Our single Web Site Hosting service plans such as our Economy NT or Standard Linux hosting packages may only be used with a single secondary domain name. Examples: Having yoursitename.com, yoursitename.net and yoursitename.org on the same service plan are OK. Unrelated domains like aaa1.com and bbb2.com need to be on separate service plans or on a virtual server which is designed to host multiple domains.
Cross domain storage or backup is not allowed.  You may only host material displayed directly on your web site. (Example: You cannot store files on an "unlimited disk space" server for display via another server or web site). 
You may not share an "unlimited disk space" server with others, either reselling the space or giving it away (with obvious exceptions for our resellers and virtual servers).

Using an "unlimited disk space" for backups or archiving files such as photos , sounds,  music or videos is not allowed. (Example: You cannot store files on an "unlimited disk space" server which are a backup of another computer, server or web site.).

If we find that a user is monopolizing server resources we reserve the right to limit or restrict your usage. If you have any questions or concerns please contact us and ask.

New Orders

Upon receipt of your order we will immediately start processing it and bill your credit card for any setup and server fees. Typically we have servers set up the same business day the order was placed. If we are unable to verify the information you provided, it might take slightly longer, as we reserve the right to phone verify all orders. Once we verify your order we guarantee that 

Once your server is set up we will email you with the information needed to access your server. At that time we will bill your credit card for the actual server fees. Your initial billing may include a prorated amount to make your payments due on the 1st of the month.

Billing Options

Our preferred method of payment is to bill your Visa, Master, American Express or Discover credit card on a quarterly, bi-annual or annual basis. Only resellers, with 3 or more servers, are billed monthly. We will invoice corporate customers, but all services are to be paid in advance and we charge a $2.50 per paper invoice fee. Corporations may pay using our online payment system via our billing system, by using PAYPAL  or Company Check.

All payments are due on your anniversary (monthly, quarterly, bi-annual or annual) date. Payments more that 10 days are late and are subject to a 1% per month or $10, which ever is greater late fee. We reserve the right to terminate services, without notification, due to late or missing payment. There is a $45 bad check fee.

Canceling Service

To protect our customers and their servers we require that the following information be provided to cancel a server or service. All cancellations must be made in accordance with the terms and conditions in our Service Contract (see section 14).

 

The following  should be faxed to Active-Server.com at 1-425-392-9736:

 

Please include the following information on your company letterhead. This request must be signed by a corporate officer, owner or their designated agent as shown in our records.

Customer ID:
Last 4 digits of credit card used to pay for the service
Server domain name or IP address:

Server Login ID:

Last known server password
Name of Person requesting the cancellation:
Contact phone #:

Contact Email address:

Effective Date of cancellation:
Reason for cancellation:
Signature and title of person requesting cancellation

Privacy Statement for Active-Server.com

Active-Server.com has created a  privacy statement which can be viewed by visiting the following URL: Privacy Statement